Topic outline

  • Cross-Cultural Teamwork
    The Cross-Cultural Teamwork series of videos focus on how cultural differences can impact team dynamics in a Canadian workplace. This understanding equips each person with the skills to maximize the contributions of all team members. 
    • About the Cross-Cultural Teamwork Video

      The Cross-Cultural Teamwork video illustrates how cultural differences can affect team dynamics in a Canadian workplace. The scenes presented highlight challenges that may arise in cross-cultural teams and suggests strategies for avoiding or overcoming such challenges.

      Cross-Cultural Teamwork follows the experience of two immigrant professionals recently employed at CQR Logistics, a medium-sized, global company specializing in logistics software and support. 

      The company is preparing to launch a new media campaign introducing their small business logistics software. 

      Their CEO, Peter Thompson, is committed to building a diverse workforce that will be an asset to global marketing. In keeping with this goal, the company has hired several new immigrant professionals.

      The video is divided into four episodes, which explore the following themes:

      • Episode 1: Pre-meeting “Small Talk”
      • Episode 2: Accommodating Religious Diversity
      • Episode 3: Delegating Roles and Managing Communication Barriers
      • Episode 4: Facilitating Contributions to Team Discussions

      Download the full-length discussion guides and self-study guides below. You can also download them individually from each episode below. 

    • Episode 1: Pre-Meeting Small Talk

      Start the conversation by following the CQR team as they work through cross-cultural communications challenges. As this scene opens, we see Victor and Nazneen, new members to the CQR team, as they wait for their first team meeting to start, and are both hesitant to strike up a conversation. 

      Learning outcomes: 

      • Understand how being inclusive of all cultures adds value to new employee orientation programs, team meetings and one-on-one communication. 
      • Encourage self-reflection to consider individual behaviours and attitudes which are related to culture. 
      • Identify behaviours and attitudes which promote inclusive one-on-one and team communication. 

    • Episode 2: Accommodating Religious Diversity

      Start the conversation by following the CQR team as they work through cross-cultural communications challenges. Conflicting priorities and timelines, statutory holidays and business travel schedules are making it difficult to schedule the next CQR project update meeting. 

      Learning outcomes:

      • Understand the Canadian employer’s duty to accommodate religious needs and observances.
      • Recognize the cross-cultural communication skills needed to ensure religious accommodation policies are implemented and practiced in a manner that contributes to an inclusive workplace.
      • Identify situations that may cause undue hardship to employers and define parameters for reasonable accommodation of religious needs and observances.

    • Episode 3: Delegating Roles and Managing Communication Barriers

      Start the conversation by following the CQR team as they work through cross-cultural communications challenges. In this scene, Carol needs to delegate coordination with the sales team to someone else on the team. Nazneen surprises Carol by stepping up to the challenge. Victor on the other hand, still needs to establish his footing so he can keep up with the rest of the team 

      Learning outcomes:

      • Identify ways in which differences in culturally-based values can affect interactions within teams.
      • Recognize behaviors that encourage and discourage consensus building in group interactions.
      • Describe strategies to facilitate collaboration and encourage inclusive communication in teams.

    • Episode 4: Facilitating Contributions to Team Discussions

      Start the conversation by following the CQR team as they work through cross-cultural communications challenges. This scene finds the The CQR project team holding a brainstorming meeting. Rob and Adeola present suggestions to support the predetermined path and Nazneen sheds some light on potential challenges. However, Victor continues to struggle with bringing his ideas forward. 

      Learning outcomes: 

      • Recognize culture-bound communication challenges and obstacles which hinder new immigrant’s participation in team meetings. 
      • Explore the value of inclusive communication to facilitate participation in one-on-one and team interactions, in spite of cultural and linguistic differences.